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Karthick Sweets & Snacks
1. Introduction
Karthick Sweets & Snacks (“we,” “our,” or “the Company”) operates this ecommerce website to provide traditional sweets and snacks to customers. We are committed to protecting your privacy while maintaining transparency about how your information is collected, used, and safeguarded. By using this website, you agree to the practices described below.
2. Data Privacy & Compliance
The Company collects and processes personal identifiers (including but not limited to Name, Phone Number, Shipping Address, and Order Information) strictly for the execution of commercial transactions and customer support. All data handling complies with applicable data protection regulations. Users are responsible for ensuring the accuracy of the information provided during registration or checkout.
3. Information We Collect
We may collect the following information when you use our website:
Personal Information
- Full name
- Mobile Number
- Email address
- Billing and shipping address
- Order details and purchase history
Payment Information
All payments are securely processed through PhonePe. Karthick Sweets & Snacks does not store card numbers, UPI credentials, or sensitive financial data on its servers.
Technical Information
- IP address for security and login protection
- Browser and device information automatically transmitted by your device
- Cookies used for cart, login sessions, and checkout functionality
4. How We Use Your Information
Your information is used to:
- Process and deliver orders
- Provide order updates and customer support
- Maintain secure login and fraud protection
- Improve website performance and user experience
We do not sell or rent your personal data.
5. WhatsApp Communication & User Consent Policy
Purpose
This section explains how Karthick Sweet & Snacks collects and uses your phone number to communicate with you via WhatsApp. Our application uses WhatsApp as the primary method for login, order updates, and customer communication.
This policy is prepared in accordance with applicable Indian laws, including the Information Technology Act, 2000, and relevant data protection regulations.
Use of WhatsApp for Login & Communication
Our application uses WhatsApp as the only method for account access and order communication.
By clicking “Get Login OTP”, “Continue,” “Place Order,” “Pay Now,” or any similar button on our website or application, you provide your explicit consent to receive WhatsApp messages from Karthick Sweet & Snacks.
You authorise us to send messages related to:
Account login authentication (OTP or verification messages)
Order confirmations and invoices
Delivery status and updates
Customer support responses
Important service notifications
Promotional offers, festive deals, and store announcements (where applicable)
You acknowledge that:
- WhatsApp is operated by Meta Platforms Inc., a third-party service provider.
- Your use of WhatsApp is also subject to WhatsApp’s own Privacy Policy and Terms of Service.
Mandatory Communication Notice
Since WhatsApp is the only login and notification method in our system:
Order updates and account access depend on WhatsApp communication.
If you choose not to use WhatsApp, you may not be able to log in or receive order-related updates through our platform.
Data Handling & Privacy
Your phone number and WhatsApp communication history are used strictly for:
- Account authentication
- Processing and fulfilling orders
- Customer support
- Sending authorised promotional updates (if applicable)
We do not sell, rent, trade, or share your phone number or personal information with third parties for their independent marketing purposes.
All data related to WhatsApp communication is stored and processed in compliance with applicable Indian data protection laws.
Security Measures
All WhatsApp messages are sent only through our official business account.
We implement reasonable technical and organisational safeguards to protect your information from unauthorised access, misuse, or alteration.
However, no system of data transmission over the internet or method of electronic storage can be guaranteed to be completely secure. Accordingly, we cannot warrant or guarantee absolute security of your data.
As WhatsApp is operated by a third-party service provider (Meta Platforms Inc.), the security of messages transmitted through WhatsApp is also subject to WhatsApp’s own security infrastructure and policies.
Withdrawal of Consent
If you no longer wish to receive promotional WhatsApp messages, you may reply “STOP” to any promotional message.
However, please note:
Opting out of essential service messages may affect your ability to log in or receive order updates, as WhatsApp is the primary communication channel for our platform.
Promotional opt-out requests will be processed within 48 business hours.
6. Product Representation & Administrative Modifications
Visual Disclaimer
All images and photographs displayed on the website are for representation purposes only. The final product may vary slightly from the digital representation. The Company does not guarantee an exact visual match.
Pricing Policy
Product pricing may include weight-based tags in Indian Rupees (INR). Prices may change without prior notice due to manufacturing costs, logistics expenses, or statutory tax variations.
Logistics & Shipping
The Company reserves the right to determine and execute the shipment method—including Private Courier, Speed Post, or International Post—based on delivery requirements.
7. Cookies & Website Functionality
Our website uses cookies to:
- Maintain shopping cart sessions
- Enable secure login functionality
- Improve checkout experience
Disabling cookies may affect certain website features.
8. Sharing of Information
We may share limited data only with:
- Delivery partners for shipping orders
- Payment processors such as PhonePe
- Authorities if legally required
- Authentication Partners: We share your mobile number with third-party communication service providers solely to facilitate the delivery of login codes via WhatsApp.
We do not share personal data for advertising resale or third-party marketing.
9. Data Security
We implement reasonable technical and organizational safeguards, including:
- SSL encryption
- Secure hosting infrastructure
- Limited access to sensitive information
While we strive to protect your data, no system can guarantee absolute security.
10. Limitation of Liability
Transit and External Risks
The Company is not liable for losses or damages caused during shipping or transit once products are dispatched through logistics partners.
Non-Attributable Discrepancies
Delivery failures resulting from incorrect address details provided by customers are not the responsibility of the Company.
Force Majeure
The Company shall not be liable for delays or failures caused by events beyond reasonable control, including natural disasters, civil disturbances, or government actions.
11. Bulk Order Protocol
Bulk orders must be communicated to the Company at least forty-eight (48) hours prior to expected dispatch. Failure to provide advance notice may result in order refusal or delivery rescheduling at the Company’s discretion.
12. Data Retention & User Rights
We retain customer information only for operational, legal, and accounting purposes. Users may request access, correction, or deletion of personal information by contacting us directly.
13. Children’s Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect information from minors.
14. Jurisdiction
These policies are governed by the laws of India. Any disputes arising from the use of this website or purchase of products shall be subject to the exclusive jurisdiction of the courts in the city where the Company is registered.
15. Contact Information
Karthick Sweets & Snacks
- Email: [karthicksweets.kovilpatti@gmail.com]
- Phone: [+91 98421 72765]
- Address: [78C, Market Rd, Kovilpatti, Tamil Nadu 628501]
