Terms & conditions

Karthick Sweets & Snacks

1. Introduction and Acceptance

We at Karthick Sweets & Snacks ("the Company") recognize the importance of your privacy and are committed to ensuring transparency. By accessing or using this Website, you expressly consent to the Company’s collection, use, and disclosure of your information as described in these Terms and our Privacy Policy. If you disagree with these practices, you must choose not to use the Website.

2. Scope & Applicability

These Terms apply to all information and interactions occurring on this Website, including data submitted during account registration, login, or checkout. This policy does not extend to third-party websites, external payment platforms, courier services, or links displayed on the Website. The Company shall not be responsible for any third-party interactions outside its direct control.

3. Information We Collect

While using our Website, certain information may be collected to ensure smooth functionality and order fulfillment:

Personally Identifiable Information

Name, shipping address, phone number, and order-related details provided during purchase or account access.

Technical & Usage Information

IP address, browser details, cookies, and session-based tracking required for login security and website performance.

User Communications

Emails, support requests, or messages voluntarily shared with the Company.

4. WhatsApp Authentication & Account Responsibility

Account access on this Website is exclusively enabled through One-Time Password (OTP) verification delivered via WhatsApp.

Mandatory Verification:

Users must provide a valid and active mobile number capable of receiving WhatsApp messages in order to access their account and complete transactions.

Account Responsibility:

You are solely responsible for maintaining the confidentiality of your verified mobile number and for all activities conducted through your authenticated account.

Risk Disclaimer:

While the Company maintains reasonable safeguards, electronic communications are inherently subject to security limitations. The Company shall not be liable for unauthorized access resulting from user negligence, compromised devices, or circumstances beyond reasonable control.

5. Purpose of Using Your Information

The Company collects information strictly to support ecommerce operations, including:

Processing and delivering orders
Providing administrative updates related to purchases
Monitoring usage trends to improve service performance

We do not sell, rent, or disclose personal data to third parties for marketing purposes without your explicit consent.

6. Disclosure of Information

Your information may be shared only when necessary, with:

Delivery partners for order fulfillment
Payment processors such as PhonePe for secure transactions
Legal or regulatory authorities if required under Indian law

All disclosures are limited to operational necessity and legal compliance.

7. Data Security

Customer information is maintained on secure hosting infrastructure with standard safeguards such as encryption and access controls. Although reasonable efforts are taken to protect data, no digital system can guarantee absolute security. Users are responsible for maintaining the safety of their devices and login credentials.

8. Access & Updates to Personal Information

Registered users may update their account details where applicable. However, certain records, including transaction history or usage data, may be retained for legal, operational, or accounting purposes. The Company reserves the right to deny modification requests that conflict with regulatory obligations.

9. Age Restrictions

This Website is intended for individuals aged eighteen (18) years or older. If we become aware that personal information has been provided by a minor, such data will be removed in accordance with applicable laws.

10. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India. Any disputes arising from the use of this Website or purchase of products shall fall under the exclusive jurisdiction of the courts located in the city where the Company is registered.